Shipping and Returns

This page explains what to expect from order processing, shipping, and exchange or return support before you buy. Specific details may vary by market and delivery method.

Order processing

Processing starts after successful payment. Timing can vary by item type, campaign period, and order volume. If you need a piece for a close date or as a gift, contact us before checkout.

Shipping and delivery

• The UAE is the store's primary market.
• Available delivery methods and fees appear during checkout based on country and address.
• Timing and fees can differ between the UAE, Saudi Arabia, Qatar, and Oman depending on active market settings and carrier support.

Returns and exchanges

If the selected market and order state allow an exchange or return, customers should contact us within the supported time window with the order number and photos. Items should be unused and in original condition.

Wrong item or obvious issue

If you receive the wrong item or notice a clear issue on delivery, contact us promptly with photos so we can review the next step.

Before checkout

If you are deciding between a daily shayla, an occasion style, or a prayer hijab, message us before payment so we can help you choose the right range and reduce avoidable returns.