Privacy policy
Last updated: March 2026
This Privacy Policy describes how Shailah.ae ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from www.shailah.ae (the "Site").
Information We Collect
When you visit the Site, we automatically collect: - Device information (browser type, IP address, time zone, operating system) - Browsing activity (pages viewed, search terms, referral source) - Cookie and tracking data (see "Cookies" section below)
When you place an order, we collect: - Name, email address, and phone number - Billing and shipping address - Payment information (processed securely by our payment providers — we do not store card details) - Order history and preferences
When you contact us, we may collect: - Name, email, phone number, and WhatsApp messages - Any additional information you provide in your inquiry
How We Use Your Information
We use your personal information to: - Process and fulfill your orders (including shipping and delivery) - Process payments through our payment providers - Communicate order updates, shipping notifications, and delivery status - Respond to your inquiries and provide customer support - Send marketing communications (only with your consent — you may unsubscribe at any time) - Analyze Site usage to improve our products and services - Prevent fraud and secure our Site
Payment Processors
Your payment information is processed securely by the following providers. We do not store your credit or debit card details.
- Stripe — stripe.com/privacy
- Apple Pay — apple.com/legal/privacy
- Google Pay — payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice
- Tabby (Buy Now, Pay Later) — tabby.ai/terms
- Tamara (Buy Now, Pay Later) — tamara.co/terms
- Cash on Delivery (COD) — Payment is collected at your doorstep upon delivery. No financial data is transmitted online for COD orders.
Sharing Your Information
We share your personal information only as necessary to operate our business:
- Shopify — Our e-commerce platform. Shopify Privacy Policy
- Payment providers — Stripe, Apple Pay, Google Pay, Tabby, and Tamara (as listed above)
- Shipping partners — We share your name, address, and phone number with our courier partners solely to deliver your order
- Marketing tools — Meta (Facebook/Instagram) and Google, for advertising and analytics, in accordance with your cookie preferences
- Legal obligations — We may disclose information to comply with applicable laws, regulations, or legal requests
We do not sell your personal information.
Cookies
Cookies are small files stored on your device when you visit our Site. We use them for:
- Essential cookies — Required for the Site to function (cart, checkout, login sessions)
- Analytics cookies — Help us understand how visitors use the Site (Shopify Analytics, Google Analytics)
- Marketing cookies — Used to deliver relevant advertisements (Meta Pixel, Google Ads)
You can manage cookie preferences through your browser settings. Blocking essential cookies may affect Site functionality.
Advertising
We use Meta (Facebook/Instagram) and Google advertising platforms to show you relevant ads based on your browsing activity. You can opt out of targeted advertising:
- Meta: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
- General opt-out: optout.aboutads.info
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Order records are retained for accounting and legal compliance.
Your Rights
Under the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and other applicable laws, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal obligations)
- Object to the processing of your information for marketing purposes
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at info@shailah.ae.
Children
Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@shailah.ae to request deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
For privacy-related questions or requests: - Email: info@shailah.ae - WhatsApp: +971 56 900 1425